Full book outline

• Introduction
  • So, you’re a tech company?
  • Why did I write this book
  • Using strategy for decision-making
  • How is the book structured?
• Part I – A Mindset of Growth
  • The Journey From Vision to Value
    • The operational framework
    • Starting from value
    • Sustainable growth
    • Evolution as a mindset
  • Your Role in the Process
    • The technical COO role
    • The Enterprise Architect
    • Cooperation between COO and CEO
    • Connection with HR and Finance
• Part II – The Vision to Value Framework
  
  • Introducing the Framework
    • Some background on operations
    • The Vision To Value Framework
    • Delivery Qualities
    • Operational Structure
  • Vision and Strategic Plan
    • Everything begins with vision
    • A perspective on vision
    • Strategy to become a market leader
    • Understand the provision model
    • The (Business) Plan
    • Involving teams in strategy
    • Set focus with Goals
  • Work Management
    • What is value?
    • The Value Stream
    • Measuring Value
    • Maintenance Prioritization
    • Stakeholders
    • Connecting work to vision
    • Standardizing Work Processes
    • Work Visibility
    • Prioritizing Core Processes
    • Solving problems while the train is running
    • Focus on root fixes
    • The power of routines
    • Work dependencies
    • Stick to the plan
    • Work debt management
  • Process Management
    • Agile vs waterfall
    • Agile and Lean methodologies
    • Agile frameworks
    • Planned vs. Just-in-Time
    • From responsibilities to processes
    • Processes design and implementation
    • The problem of processes documentation
    • Measuring Process performance
    • Process automation
    • Introducing new methodologies
    • Follow the rule to break the rules – Shuari
    • Processes and Compliance
  • People and structure
    • Team structure
    • Designing teams
    • Empowering teams
    • Team Purpose – the why
    • Team scopes – the what
    • Team size
    • Planning for team growth
    • Developing cross-functional teams
    • Working with Specialist teams
    • Enabling Your Teams
    • Component vs Feature Teams
    • Maintenance and Innovation Teams
    • The Leadership Team
    • Roles and responsibilities
    • Responsibility vs accountability
    • Multiple hats
    • Team dynamics
    • Assigning people and teams
    • Recruitment and Operations
    • Juniors vs Seniors
    • Working with external people
    • Office environment and productivity
    • Working with remote teams
    • Working with team dependencies
    • Creating a Fail Safe Environment
    • Transfer knowledge to the next generation
    • The show must go on (Succession planning)
    • Monitoring team health
    • Team satisfaction vs customer satisfaction
  • Data and Information Management
    • Work Connected
    • Communication is a two-way street
    • Internal communication channels
    • External Communication
    • Internal Documentation
    • Drive with data
    • Data-Driven vs. Data Informed
    • What to measure?
    • Collecting data
    • Engaging teams with data
• Part III – Structuring tech operations
  • Product Development
    • Begin with clear requirements
    • The Development Pipeline
    • Bootstrap from Source Control
    • When features don’t fit in a sprint
    • Backwards compatibility development
    • Deployment pipeline
    • Quality Gating
    • Release frequently
    • Continuous Deployment
    • Early Validation
    • Quality has a cost
    • Quality is about user experience
  • Development operations
    • DevOps
    • Service Level Agreements
    • Internal SLA
    • Your application never sleeps (24/7 Service)
    • Escalations
  • Customer Support
    • Define your support identity
    • Customer support structure
    • Support Channels
    • Knowledge structure
    • In-app support
    • Product Communication
    • Scalable Support
    • Bridging the Knowledge Gap
    • Onboarding
    • Support Quality
  • Governance and Compliance
    • IT Governance
    • Compliance in Agile Environments
    • Continuity of Service
    • Maintaining Compliance
  • Alignment/Working with other departments
    • Sales and Marketing
    • Customer Support
    • Finance
    • Human Resources
  • Continuous Improvement
    • Continue adapting
    • Innovation Cycles
    • The impact of change
    • Influencers of Change
    • Changing the wheels of a running car
    • Look to the past to make a better future – Retrospectives
  • You don’t do it alone – Partners and Suppliers
    • Know your core, outsource the rest
    • Choose the right partners
    • Their quality is your quality
    • Clear boundaries